To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start.

  • Follow the instructions and select the items you want to return.

  • You will get a confirmation email with the shipping guidelines once the return request is approved.

 

What items are returnable?

You can return new weighted blankets within 100 days of your purchase date. All other items such as covers have a 14 day returns period. Clearance or final sale items are non-refundable.

  • Items must be undamaged and in the condition they were received.

  • Items to be returned must be in their cover bags.

  • The original shipping box is not necessary only the cover bags the items come in.

Are there any charges for return?

  • The customer is responsible for the charges of the return postage.

  • For returns we use Collect+ and the charge is £8.50.

  • Unlike other companies we do not charge a restocking or returns fee. We will refund the full amount once inspected.

  • Original shipping charges are non-refundable.

 

How soon will I get my refund?

  • Once your return is received and inspected by our warehouse we will process your refund. This process can take 5-7 business days. 

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.